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Ranga King ("we," "our," or "us") operates the website www.rangaking.com. This Privacy Policy describes how Ranga King collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are committed to protecting your privacy and ensuring you understand how your information is handled.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our service to you.
a. Personal Information You Provide to Us When you visit the Site, register an account, make a purchase, or interact with our customer service, we may collect the following types of personal information:
- Contact Information: Name, email address, mailing address, shipping address, and phone number.
- Account Information: Username, password (encrypted), and account preferences.
- Payment Information: Payment card details (card number, expiration date, CVV) are processed securely by our third-party payment processors. We do not store full payment card numbers on our servers.
- Age Verification Information: As a seller of age-restricted products (nicotine pouches), we are legally required to verify your age. This may include your date of birth, and in some cases, details from a government-issued ID (e.g., driver's license number or last four digits of your social security number, depending on the age verification service used). This information is solely used for age verification purposes and is handled with utmost care and security.
- Communications: Records of your correspondence with us, such as emails, chat transcripts, or phone calls.
- User-Generated Content: Any content you submit to the Site, such as product reviews, comments, or forum posts.
b. Information Collected Automatically When you access and use the Site, we may automatically collect certain information about your device and your browsing activity. This information helps us improve our Site and services.
- Device Information: IP address, browser type and version, operating system, device type, screen resolution, unique device identifiers, and mobile network information.
- Usage Data: Pages you view, the time spent on those pages, referring/exit pages, clickstream data, search queries, and the dates and times of your visits.
- Location Information: General geographical location derived from your IP address.
c. Information from Third Parties We may receive information about you from third-party sources, including:
- Age Verification Services: To confirm your age as required by law.
- Payment Processors: To confirm payment for your orders.
- Analytics Providers: To help us understand how users interact with our Site.
- Marketing Partners: To help us reach new customers or improve our marketing efforts.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Process and Fulfill Orders: To process your purchases, confirm your order, arrange for shipping, and provide you with invoices and order confirmations.
- To Manage Your Account: To create and maintain your user account, provide access to your order history, and manage your preferences.
- For Age Verification: To verify that you are of legal age to purchase nicotine products in your jurisdiction, as required by law.
- To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
- To Improve Our Site and Services: To analyze usage trends, diagnose technical problems, optimize website performance, and develop new features and products. This includes using data for research and analytics to understand user behavior and preferences.
- For Marketing and Promotional Purposes: To send you promotional emails, newsletters, and special offers about Ranga King products that may be of interest to you. You can opt-out of receiving these communications at any time (see Section 6: Your Rights & Choices).
- For Security and Fraud Prevention: To detect, prevent, and address fraudulent or illegal activities, unauthorized access, and other security incidents.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements, including tax, accounting, and age verification laws.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping and delivery, age verification, data analysis, marketing assistance, customer service, and IT services. These service providers have access to personal information only as needed to perform their functions and are obligated not to disclose or use it for any other purpose.
- Age Verification Services: Your age verification data is shared with specialized third-party age verification services to confirm your eligibility to purchase our products.
- Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you. This data may be used for research, marketing, or other purposes.
We do not sell your Personal Information to third parties.
4. Cookies and Tracking Technologies
Our Site uses "cookies" and similar tracking technologies (like web beacons and pixel tags) to enhance your browsing experience, analyze site usage, and support our marketing efforts.
- Cookies: Small data files placed on your device or computer that often include an anonymous unique identifier.
- Web Beacons/Pixel Tags: Electronic files used to record information about how you browse the Site.
- Essential Functionality: To enable core site features like shopping carts and user authentication.
- Performance and Analytics: To collect information about how visitors use our Site, which pages are most popular, and identify areas for improvement. We use tools like Google Analytics for this purpose.
- Personalization: To remember your preferences and provide a more personalized experience.
- Advertising: To deliver relevant advertisements to you on other websites based on your browsing activity on our Site.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to disable cookies, some parts of our Site may not function properly.
5. Data Security
We implement a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your personal information. These measures include:
- Encryption: Sensitive information (like payment data) is transmitted via Secure Socket Layer (SSL) technology.
- Access Controls: Limiting access to your personal information to authorized employees and service providers who need to know that information to perform their job functions.
- Regular Security Audits: We regularly review our security practices to ensure they are up-to-date and effective.
- WordPress Security: We leverage the security features and best practices recommended for the WordPress platform, including regular updates to themes, plugins, and the core WordPress software, and using robust security plugins.
While we strive to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights & Choices
You have certain rights regarding your Personal Information:
- Access and Correction: You have the right to request access to the Personal Information we hold about you and to request corrections to any inaccuracies. You can typically do this by logging into your account or by contacting us directly.
- Deletion: You may request the deletion of your Personal Information, subject to certain legal obligations (e.g., retaining transaction records for tax purposes or age verification records as required by law).
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email or by contacting us. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your orders or account.
- Cookie Preferences: You can manage your cookie preferences through your browser settings as described in Section 4.
To exercise any of these rights, please contact us using the information provided in Section 9.
7. Third-Party Links
Our Site may contain links to websites operated by third parties. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Ranga King is an e-commerce site selling nicotine products, which are strictly for adult use. Our Site is not intended for, and we do not knowingly collect Personal Information from, individuals under the legal smoking/vaping age in their respective jurisdiction. If we become aware that we have inadvertently collected Personal Information from a minor, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
For any questions regarding this Refund Policy, or to initiate a return/refund request, please contact us at:
Email: [email protected]
Phone Number/ WhatsApp: +91 63693 93804