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At Ranga King, we are committed to ensuring a smooth and efficient delivery of your premium nicotine pouches across India. We understand that timely delivery is crucial, and we strive to get your order to you as quickly and securely as possible.
1. Shipping Coverage
Ranga King proudly ships its nicotine pouches to customers across all serviceable locations within India.
2. Our Shipping Partner
We have partnered with Delhivery as our trusted logistics provider to ensure reliable and efficient delivery of your orders.
3. Shipping Options & Delivery Times
We offer two primary shipping options to cater to your needs:
- Standard Shipping:
- Delivery Time: 3-7 business days, depending on your specific location within India.
- This is our most economical shipping option, ideal for regular orders.
- Express Shipping:
- Delivery Time: 1-3 business days.
- This expedited service is available in selected areas across India. During checkout, you will be able to see if Express Shipping is available for your pin code.
- Please Note:
- Business days exclude weekends and public holidays.
- Delivery times are estimates and may vary due to unforeseen circumstances such as extreme weather conditions, natural calamities, logistical challenges, or local restrictions.
- Orders placed after our daily cut-off time (typically 2 PM IST) will be processed on the next business day.
4. Shipping Costs
Shipping costs will be calculated at checkout based on your chosen shipping method, order value, and delivery location. Any applicable shipping fees will be clearly displayed before you confirm your purchase.
5. Order Processing Time
- All orders are typically processed and dispatched within 1-2 business days after successful payment and mandatory age verification.
- You will receive an email confirmation once your order has been shipped, which will include your tracking number.
6. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to Delhivery's tracking portal. You can use this tracking number to monitor the status and estimated delivery of your shipment.
7. Delivery Attempts
Delhivery will typically make multiple attempts to deliver your package. If delivery is unsuccessful after these attempts, the package may be held at a local Delhivery hub for pick-up or returned to us. In such cases, our customer service team will reach out to you. Additional shipping charges may apply for re-delivery.
9. Damaged or Lost Shipments
- Damaged Shipments: If you receive a package that appears to be damaged, please refuse the delivery if possible, or make a note of the damage with the delivery person. Contact our customer service immediately with photographs of the damaged package and its contents.
- Lost Shipments: If your tracking information shows that your package was delivered but you have not received it, please contact us within 24 hours of the reported delivery time. We will initiate an investigation with Delhivery.
10. Important Considerations
- Ensure your shipping address and contact details are accurate and complete at the time of placing your order to avoid delays.
- We reserve the right to update or modify this Shipping Policy at any time without prior notice.
11. Contact Us
For any questions regarding this Refund Policy, or to initiate a return/refund request, please contact us at:
Email: rangakingsales@gmail.com
Phone Number/ WhatsApp: +91 63693 93804